Operations Analyst II – Fulfillment Center of Excellence
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Job Description
Operations Analyst II supporting benefits administration in a remote role for bswift. Delivering excellence in client service through attention to detail and technical skills.
Responsibilities:
- Execute standard client deliverables and tasks within assigned fulfillment areas.
- Perform routine audits and file reviews to ensure data accuracy and compliance.
- Assist with setting up and coordinating workflows for communications, demographic updates, and file processes.
- Provide support for client inquiries related to bswift systems, files, or deliverables.
- Maintain clear documentation of workflows, procedures, and fulfillment processes.
- Collaborate with internal teams to troubleshoot issues and resolve discrepancies in a timely manner.
- Communicate status updates and risks to relevant team members or managers.
- Support peers, Analysts II, Senior Operations Associates, and Managers as needed.
- Help prepare materials or assist with basic training sessions or demos.
- Participate in ongoing process improvement initiatives within the team.
- Support implementation activities or special projects as assigned.
- Foster positive, professional communication with internal stakeholders and clients.
Requirements:
- 1–2 years of experience in benefits administration, client services, HR/HRIS, payroll, or related field.
- Proficiency in Excel (VLOOKUP, Pivot Tables, basic formulas).
- Strong analytical skills and attention to detail.
- Clear written and verbal communication skills, with the ability to work with both technical and non-technical colleagues.
- Ability to prioritize tasks, meet deadlines, and work in a fast-paced environment.
- Strong problem-solving skills and willingness to take initiative.
- High reliability, organization, accuracy, and follow-through.
- Bachelor’s degree or equivalent combination of education and experience.
Benefits:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
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