Operations Associate
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Job Description
Customer Service role at WNS managing inbound calls for insurance policy-related inquiries. Requires strong customer service skills and ability to work in a 24/7 environment.
Responsibilities:
- Handle inbound calls from customers/agents to resolve queries on their accounts
- Provide excellent customer service on insurance policy related transactions
- Meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business
- Work in a 24*7 environment, split offs and rotational shifts
Requirements:
- Experience of minimum 1 year of contact center experience
- English B2+ (SVAR score of 55 - 58)
- Solutions mind-set
- Helping nature
- Passion to drive excellent customer experience
- Ability to adapt to challenges
- High proficiency in verbal and written English
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy
- Numeracy, Products & Telephone etiquette
Benefits:
- Professional development opportunities
- Role clarity
- Coaching and mentoring
- Structured career path
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