Operations Manager – Last Mile
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Job Description
Operations Manager for RXO overseeing daily operations of contract carriers. Responsible for route planning, staff development, and operational compliance.
Responsibilities:
- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
- Develop and mentor staff to reach goals; train staff on company policies and procedures
- Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
- Ensure compliance with corporate warehouse policies, procedures, and programs
- Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
- Use route planning software to build efficient delivery routes
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
- Ensure that all work is completed accurately and within established time frame
- Ensure photos are taken for every job
- Allocate and request additional resources as needed
Requirements:
- 5 years of related logistics and supervisory experience
- Experience with Microsoft Office such as Word, Outlook, and Excel
- Bachelor’s degree in business, logistics, or similar
- Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
- Experience mentoring, training, and guiding newer/less-experienced team members
- Bilingual English/Spanish (read, write, and speak both languages)
- Strong business acumen with the willingness to act in partnership with management teams
Benefits:
- Competitive pay
- Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
- Employee Assistance Program (EAP)
- Tuition reimbursement, adoption assistance
- Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
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