Operations Associate
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Job Description
Operations Associate managing daily operational tasks related to money movement servicing retail and corporate accounts at fintech company Jiko. Joining a growing team focused on innovative financial solutions.
Responsibilities:
- Execute daily operational tasks related to money movement servicing retail and corporate accounts.
- Manage wire processing through internal systems and through Fedline Advantage and our correspondent bank.
- Manage daily tasks for Bank Operations including other payment rails like ACH and card.
- Develop, maintain, and update internal processes involving bank operations.
- Maintain bank ledger accuracy and plan for daily reconciliation of bank and broker-dealer liquidity.
- Serve as a key point of contact for day to day requests from Jiko customers and partners.
- Evaluate requests and respond or escalate according to Jiko’s support procedures.
- Capture client feedback and feature requests and collaborate with product and leadership to drive customer centric product changes.
- Analyze trends, assist with reporting requests, and help to improve processes that deliver an excellent customer experience at scale.
Requirements:
- 2+ years of experience working with wire transfers and other payment rails at banks, preferably using Fedline Advantage and/or SWIFT for international wires.
- 2+ years of experience working in client facing or operations support roles.
- Bonus if, within a growth-stage technology startup!
- Experience with Fedline Advantage for wire processing and SWIFT + international wires is a plus.
- Knowledgeable about ACH, debit card, and other payment rails in addition to wires.
- Experience working with engineering teams and/or in the banking industry is a plus, and experience working with compliance is also a plus!
- Meticulous organizational skills and attention to detail.
- Strong sense of urgency and ownership of issue resolution.
- Polished communicator with the ability to advise business leaders, facilitate small and large group sessions, and navigate sensitive situations with tact.
- High functioning EQ (Emotional Intelligence), with the ability to understand other experiences and perspectives to inform recommendations and business decisions.
- Comfortable working with distributed teams in a flexible, fast-paced environment.
- Strong working knowledge of MS Office/GSuite tools.
- Bachelor’s Degree preferred.
- Ability to be agile and work in any environment.
- Ability to cover east coast morning hours and flexibility to be part of a 24/7 coverage team.
Benefits:
- Jiko is a proud equal opportunity employer
- Environment of mutual respect
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