Operations Excellence Manager – Growth and Go-To-Market
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Job Description
Operations Excellence Manager at Guidelight Health driving growth and operational excellence. Shaping strategies for market entry and operational success across clinic locations.
Responsibilities:
- Reporting to the Vice President of Operations Excellence, this role will be a key driver of Guidelight’s growth and operational excellence across our clinic footprint.
- This leader will help shape and execute strategies that support both successful entry into new states and markets and strong day-to-day performance across existing locations, ensuring we scale in a way that is sustainable, consistent, and commercially effective.
- Identify opportunities to improve utilization, increase revenue, and enhance the patient experience, while building scalable frameworks that underpin multi-state expansion.
- Partner closely with clinical, development, IT, talent, and market leaders to ensure alignment between operational execution and broader business objectives.
Requirements:
- Bachelor’s degree in business or a related field.
- 3-6 years of experience in healthcare operations, project management, special projects, or other relevant role.
- Excellent communication and interpersonal skills, capable of working effectively across all levels of the organization.
- Strong analytical skills with the ability to interpret data, identify trends, and implement process changes based on insights.
- Highly detail oriented, with proven experience managing multiple complex projects at one time.
- Highly motivated, organized, self-starter, and comfortable working in high growth environments.
- Experience and knowledge of project management platforms and methodologies.
Benefits:
- Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
- Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
- 401(k): With company match.
- Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable.
- Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
- Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.
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