Operations Instructional Designer, Trainer
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Job Description
Operations Instructional Designer and Trainer at The Cigna Group designing high-impact learning solutions remotely. Leading end-to-end development of training programs aligned with business performance objectives.
Responsibilities:
- Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non‑learning solutions
- Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
- Lead end‑to‑end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
- Develop and deliver skills‑first learning programs grounded in a strong skills architecture to drive consistent, performance‑based outcomes
- Design, develop, and maintain high‑quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
- Provide constructive, standards‑based feedback to instructional designers and trainers to ensure consistently high‑quality, polished, client‑facing content
- Define measurable learning objectives and “I can” statements aligned to agreed‑upon outcomes
- Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
- Independently manage complex training projects end‑to‑end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.
Requirements:
- High school diploma or GED, required; bachelor’s degree, preferred
- 2+ years of experience supporting operational initiatives, with the ability to manage multiple priorities and meet deadlines, required
- Strong organizational and analytical skills, with the ability to work independently and maintain strong attention to detail, required
- 2+ years of experience using instructional or design software to develop professional learning content, required
- Experience using the Articulate 360 Suite, Camtasia, and Vyond to create polished, scalable, and learner‑focused training content in an enterprise environment, strongly preferred
- Demonstrated proficiency in Microsoft Excel, PowerPoint, and Word, required
- Proven project management experience, including planning, execution, and stakeholder communication, required
- Proven ability to collaborate with teams, build strong relationships, and communicate effectively both verbally and in writing, required
- Ability to travel 0-25%, preferred
Benefits:
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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