Operations Manager – Property Management
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Job Description
Operations Manager overseeing property management operations, managing a remote team of virtual assistants. Focusing on process improvement and scaling operations for a U.S.-based company.
Responsibilities:
- Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+)
- Monitor daily productivity and workflow across departments
- Review end-of-day reports and conduct random audits to ensure quality and consistency
- Proactively identify performance gaps and operational risks before escalation
- Design, implement, and maintain KPIs, scorecards, and performance dashboards
- Build audit frameworks for quality control, compliance, and efficiency
- Standardize workflows across leasing, accounting, maintenance, and customer support
- Establish clear SOPs, escalation paths, and accountability structures
- Conduct regular one-on-one coaching sessions with team members
- Deliver peer-to-peer performance coaching when needed
- Train, mentor, and develop team leads and high-potential VAs
- Foster a culture of ownership, transparency, and continuous improvement
- Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad
- Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability
- Act as a trusted operational partner to U.S. leadership
- Translate leadership goals into executable workflows and measurable outcomes
- Support scaling initiatives with data-driven insights and process recommendations
Requirements:
- 8+ years of hands-on team leadership experience, including managing teams of 25+ people
- Proven experience scaling property management operations or similar service-based organizations
- Strong background in Business Process Improvement (BPI), operations management, or continuous improvement
- Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch
- Deep understanding of property management workflows (leasing, accounting, maintenance, resident support)
- Experience managing remote teams and driving accountability in distributed environments
- High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms
- Strong analytical, communication, and leadership skills.
Benefits:
- Competitive salary based on experience
- Permanent remote work setup
- Opportunity to shape and scale operations at a leadership level
- Direct exposure to U.S. executive leadership
- High-impact, long-term role with growth potential
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