Operations Supervisor – Building Consulting
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Job Description
Operations Supervisor managing a high volume of forensic engineering projects at Keystone Experts & Engineers. Ensures timely, high-quality deliverables through client coordination and team collaboration.
Responsibilities:
- Manage a high volume of active projects while serving as a central point of coordination among team members, clients, and vendor partners.
- The role focuses on maintaining project progress, supporting clear communication, and ensuring timely, high-quality deliverables.
- Initiate contact with clients to confirm project scope, expectations, and timelines required for expert investigation.
- Provide timely project updates and respond to client requests by phone and email.
- Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing.
- Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes.
- Lead project meetings and facilitate collaboration among team members.
- Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards.
- Prepare budgets and invoice templates, compile finalized invoices, reports, and transmit completed packages to clients.
- Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity.
- Coordinate with restoration and general contractors to support assessments, cost control, and invoice review.
Requirements:
- 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors.
- Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and XactAnalysis.
- Strong organizational and time-management skills suited to a fast-paced environment.
- Excellent communication skills for working effectively with internal teams, clients, and contractors.
- Exceptional attention to detail in data entry, invoice review, and documentation.
- Insurance industry background or related experience preferred.
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