Operations Support, Virtual Assistant
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Job Description
Remote Operations Support & Virtual Assistant handling inbound up-sales calls and operational coordination. Supporting quoting, scheduling, customer follow-ups, and ensuring excellent customer service.
Responsibilities:
- Handle inbound up-sales calls and communicate effectively with customers
- Conduct timely follow-ups with clients and prospects
- Prepare and send quotes accurately
- Identify and coordinate with truckers and transportation partners
- Schedule deliveries and manage delivery timelines
- Update ETAs (Estimated Time of Arrivals) and communicate changes proactively
- Resolve issues and address operational or customer-related problems
- Manage rebates and ensure accurate tracking and processing
- Support additional tasks related to the role
Requirements:
- Strong English communication skills (written and spoken)
- Excellent interpersonal and collaboration skills
- Experience with inbound sales and up-sales is preferred, but not required
- Previous Appliances Store experience is highly preferred
- Excellent Phone and Email etiquette
- Familiarity with basic QuickBooks functions, highly preferred
- Prior experience in administrative, personal assistant, operations support, or related roles
- Strong multitasking and organizational skills with the ability to learn quickly and adapt
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving skills with the ability to work independently
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management)
Benefits:
- 100% remote work
- Great work environment with potential for growth
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