OTC and PTP Manager
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Job Description
OTC and PTP Manager overseeing finance operations at LGC, ensuring customer satisfaction and compliance. Resolving billing disputes and improving internal processes within a global life sciences company.
Responsibilities:
- Approve customer credit limits outside of TCS remit.
- Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices.
- Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
- Assist BPO in resolving complex customer/vendor queries.
- Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits.
- Review weekly/monthly SLAs and metrics.
- Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
- Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
- Lead or assist on continuous improvement initiatives for processes related to BPO services.
- Maintain and improve internal controls and compliance with company policies and external regulations.
Requirements:
- Experience managing or working closely with a BPO or shared service centre is essential.
- Excellent communicator who is able to engage effectively with stakeholders at all levels.
- Skilful in developing and building successful internal and external relationships.
- High level of attention to detail, technical and analytical skills.
- Ability to work independently and under pressure in a dynamic, complex organizational structure.
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