Workers’ Compensation Claims Manager
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Job Description
Workers’ Compensation Claims Manager managing claims for consulting customers in Tacoma, Washington. Responsible for cost containment and strategy implementation regarding claims processes.
Responsibilities:
- Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
- Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions.
- Work with the employer to effectively investigate, respond to, and mitigate claims.
- Assist customers with identifying light duty opportunities and implement return-to-work strategies.
- Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment.
- Use all available information to develop plans of action for each claim.
- Advise and educate customers on best practices for workers’ compensation.
- Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers.
- Communicate with L&I employees and advocate on behalf of customers.
- Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers.
- Foster and seek relationships with teammates across all levels of Brown & Brown.
- Ensure compliance with government agencies and corporate policies and procedures.
- Attend training sessions, courses, etc. to maintain up-to-date skills.
- Always conduct the highest level of confidentiality.
Requirements:
- Experience with Washington workers’ compensation claims management
- Exceptional customer service and interpersonal skills
- High attention to detail
- Proficiency in Microsoft Office 365
- Bachelor’s Degree (preferred)
- Basic understanding of the insurance industry (preferred).
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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