Outbound Business Account Representative
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Job Description
Outbound Business Account Representative connecting small and mid-sized businesses to Sparklight's broadband and phone services. Ensuring customer satisfaction and upselling additional options.
Responsibilities:
- Following up with current customers to ensure satisfaction with services.
- Upsell services by asking discovery questions and presenting additional options.
- Making outbound calls to connect with potential business customers.
- Providing high level customer service by entering data accurately in SalesForce.
- Use expertise of Sparklight's products to assist customers with questions about services.
- Help demonstrate why switching to Sparklight is the best choice.
Requirements:
- Previous outbound telemarketing experience in a call center is preferred.
- We are looking for outgoing individuals!
- Be able to direct conversations and close sales.
- We are looking for three to six months of related experience and/or training.
- We would prefer candidates with an Associate's degree or higher.
Benefits:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
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