Partner Success Manager
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Job Description
Partner Success Manager ensuring commercial partners are supported in adopting wellness technology. Collaborating across disciplines to innovate and enhance client experiences for a health tech startup.
Responsibilities:
- Develop and deliver structured partner onboarding programs (virtual + in-person).
- Create and maintain training resources (guides, videos, FAQs, playbooks).
- Lead ongoing partner training sessions, refreshers, and best practices.
- Champion our Ammortal Community initiatives.
- Monitor partner adoption, utilization, and satisfaction to provide proactive support.
- Travel up to 50% to deliver training, support launches, and attend partner events.
- Collect feedback from partners and bring insights back to departments to drive improvements.
- Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates.
Requirements:
- 3+ years of experience in customer success, partner success, training, or a related field.
- Commercial Space Experience (sales, training, service).
- Demonstrated success delivering in-person and virtual training.
- Strong ability to create professional training resources.
- Willingness and ability to travel up to 70% of the time.
- Positive, collaborative, and partner-first mindset.
- Proficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides).
- Experience with Learning Management Systems or training delivery platforms.
Benefits:
- 80% health, dental, vision covered
- Flexible hours
- Remote with 50% travel
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