Patient Contact Center Representative II
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Job Description
Customer Service Representative II managing high volumes of patient billing calls in healthcare. Resolving inquiries and complaints related to billing while ensuring accurate documentation.
Responsibilities:
- Handle high volumes of inbound and outbound patient billing calls
- Address inquiries and complaints related to professional and facility services
- Explain insurance responsibilities and communicate denial reasons
- Help patients understand the medical billing process for services rendered
- Resolve billing inquiries and complaints, ensuring accurate documentation of all interactions
- Perform required actions to correct balances found to be in error
- Analyze all details of accounts for accuracy and resolve insurance questions
- Research all patient complaints and inquiries in a timely manner
Requirements:
- GA HMFA Certified Patient Account Representative (CPAR) Certification
- High School Diploma or GED
- Three (3) year minimum medical billing or collection experience
- Solid knowledge of Revenue Cycle functions, including registration, authorization, and insurance billing.
- Personal computer proficiency to include all programs necessary to perform job duties and ability to toggle between systems efficiently.
- Excellent listening and problem-solving skills with attention to details.
- Excellent customer service skills and ability to remain calm and professional in stressful situations.
- Excellent verbal and written communication skills.
- Ability to work independently within guidelines.
Benefits:
- Health insurance
- Professional development opportunities
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