Patient Services Back Office Associate
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Job Description
Remote India patient billing associate resolving inquiries, updating records, processing payments, and managing claims and collections. Safeguarding HIPAA-protected health information.
Responsibilities:
- Resolve patient and provider billing inquiries related to provided services
- Audit patient balances and escalate accounts requiring adjustments
- Update patient demographics, including addresses, telephone numbers, and insurance information
- Rebill claims as necessary when reviewing collection accounts
- Generate and print patient statements and monitor the printing process
- Process payments in client payment portals
- Review bad address/return mail reports and update patient demographic information
- Review collection reports and generate collection progression letters
- Prepare accounts for collection agency distribution
- Cross-train on team-assigned tasks to ensure continuity and backup coverage
- Safeguard protected health information in accordance with HIPAA guidelines
- Support department and company goals and policies
- Maintain reliable attendance and punctuality
- Escalate issues to the Patient Services Manager or Director
- Perform other related duties as assigned
Requirements:
- The qualifications are a mixture of work experience and educational background.
- Qualifications are split into Minimum Qualifications (must have), Additional Qualifications (nice to have), and soft skills (competencies) needed for the role.
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