Payments & Collections Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Payments & Collections Coordinator tracking outstanding balances and securing payments for roofing company's financial operations. Supporting financial correspondence with homeowners and insurance carriers remotely.
Responsibilities:
- Track and follow up with homeowners and insurance carriers regarding outstanding balances and pending payments.
- Conduct outbound calls to follow up on unpaid invoices, address payment delays, handle objections, and secure payment.
- Support creation of supplemental documentation for underpaid or denied claims.
- Review and organize claim documents, photos, adjuster notes, and scopes.
- Help draft invoices and submit final billing to insurance or homeowners.
- Track the status of estimates and invoices and follow up on missing documentation or items.
- Manage sensitive financial correspondence and maintain accurate records in CRM and shared file systems
Requirements:
- 2+ years of experience in a fast-paced collections or outbound sales role requiring persistent follow-ups, objection handling, and payment discussions
- Strong sales mindset developed in a collections environment; resilient, assertive, and comfortable handling objections
- Atleast 2 years of experience handling collections, billing, or claims follow-ups involving homeowners or insurance carrier is a plus
- Experience in the roofing industry is highly preferred
- Ability to interpret complex documentation including EOBs, adjuster estimates, and insurance policy summaries
- Detail-oriented with strong data entry and document management skills
- Proven experience with high-volume outbound calling and account follow-ups
- Solid understanding of billing cycles and escalation processes
- Bonus: experience with Xactimate, Symbility, or insurance supplementing
- Ability to consistently make 60–80 outbound calls per day
- Performs well under pressure in a target-driven environment
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Similar Jobs
Collections Analyst
Managing delinquent accounts with sensitivity and building relationships for successful outcomes in Germany. Collaborating with cross-functional teams to enhance debt collection processes.
Collections Team Lead
Collections Team Lead with LoanCare managing mortgage delinquency calls and client relations. Engaging in team meetings and improving processes while ensuring regulatory compliance.
Billing and Collections Specialist
Billing and Collections Specialist managing the timely follow-up of claims and resolving accounts receivables at Air Methods. Overseeing detailed account documentation and appealing/rebilling claims as necessary.
Director of Product Management, Billing & Collections
Director of Product Management leading billing and collections strategy for ABC Fitness, driving innovation across subscription billing and revenue lifecycle management.
Coordinator, Credit/Collections
Coordinator handling cash application for Beckman Coulter Diagnostics in a flexible remote role. Responsible for customer account reconciliation and month end activities.
Collections Specialist III
Collections Specialist managing a portfolio of 450+ customer accounts for Hanger, Inc. Responsible for resolving billing questions and payments while working remotely.
Credit & Collections Analyst
Credit and Collections Analyst at QuidelOrtho overseeing credit operations and customer accounts. Enhancing sales volume and customer stability through effective financial management.
Agente de ventas, cobranza, fidelización, retención
Sales Executive role in a remote Call Center for a Colombian company. Focused on reaching sales goals and providing customer service while working from home.
Debt Collections Specialist, ESL
Debt Collection Specialist proactively contacting customers regarding overdue accounts. Maintaining accurate records and resolving account issues in a collaborative manner.
Billing and Collections Supervisor
Billing & Collections Supervisor overseeing billing and collections operations for Sorren. Ensuring accuracy, timeliness, and compliance while leading a remote team.
Digital Collections Curator
Curator for Digital Collections at ITHAKA, developing digital collections of primary sources with stakeholders and ensuring scholarly access. Leveraging research and organizational skills to build inclusive collections.
Third Party Collections Specialist
Third Party Collections Specialist at Unifin Inc. focused on contacting clients and collecting outstanding payments while maintaining customer relationships.
Credit and Collections Management 2
Sr. Team Leader managing Receivables Risk Operations at WEX to supervise debt recovery functions and ensure optimal team performance.
Senior Product Manager, Servicing & Collections
Senior Product Manager leading end-to-end borrower servicing experience for Earnest. Working on web and mobile solutions for managing loans and enhancing customer engagement.
Collections Officer
Collections Officer overseeing invoice communications and reconciliations for timely payment collections. Requires experience with Australian clients and strong organizational skills.
Supervisor, Commissions Collections
Collections Supervisor overseeing commission recovery workflows across various segments for Choice Hotels. Leading a team and enhancing operational reporting for improved case resolution.
Collections Strategy & Operations Manager
Collections Strategy & Operations Manager leading collections function to optimize recovery rates in fintech startup. Shaping vision, strategy, and analytics for a high-impact mission in Mexico.
DSP Billing and Collections Specialist
Amazon DSP Billing & Collections Specialist at Quartile managing invoicing and payments for clients. Ensuring accuracy, service, and cash flow integrity while collaborating with Finance and Biz Ops.
Collections Specialist
Collections Specialist communicating with clients about delinquent accounts and negotiating payment plans. Analyzing issues and working closely with billing and attorneys.
Collections Coordinator
Collections Coordinator managing communications regarding delinquent accounts at law firm. Involves preparing collection e-mails, supporting payment plans and coordinating with attorneys.