People Services Coordinator
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Job Description
People Services Coordinator managing HR processes, UK and Malaysia payroll, onboarding, and employee enquiries. Supporting Nasstar’s remote workforce with accurate records, compliance, and communications.
Responsibilities:
- Coordinate completion of people-related processes and proactively follow up on key tasks
- Escalate issues to ensure processes are followed
- Manage documentation for starters, background checks, onboarding, role changes, performance management, and training requests
- Propose process improvements to enhance employee experience and reduce administrative effort
- Maintain accurate and up-to-date people records and data
- Support Talent Acquisition processes
- Own payroll processing and follow up queries for the UK and Malaysia
- Manage terms and benefits updates in systems and update providers when necessary
- Welcome new starters and prepare for their arrival
- Coordinate equipment and login setup with departments and managers
- Participate in new starter induction training
- Resolve employee questions and enquiries or direct them to appropriate contacts
- Support implementation of policies and procedures, including representing the People Team in investigations or disciplinary/grievance meetings
- Promote employee wellbeing and fair treatment
- Prepare reports and analyse data, including new starter and engagement surveys and exit interviews
- Coordinate regular People Team communications to managers and the wider business
- Contribute content for newsletters, e-bulletins, and other updates
- Maintain confidentiality of personal and business information and release it only to authorised recipients
Requirements:
- Strong administrative and organisational skills
- Interest in administration and enjoyment of administrative tasks
- Some stakeholder management capability
- Excellent organisation and ability to plan and deliver before deadlines
- High accuracy and attention to detail
- Curiosity and ability to independently find answers
- Accountability and ownership of tasks
- Knowledge of people-related matters in the UK, including ACAS code of practice and HR policies/processes
- Excel skills, including VLOOKUPs and pivot tables, or ability to use AI tools such as Copilot
- Basic maths knowledge, including prorating entitlements
- Preferably previous exposure to HR information systems, contract generation, payroll processing, benefit updates, and policy/process knowledge
Benefits:
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – written requests for flexible working will be considered
- Virtual working / remote work
- Best-of-breed software and hardware for all staff
- 4x annual salary life assurance
- Retail discounts and other perks from major brands
- Competitive salary
- Supportive teams
- Opportunity to progress in your career
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