Performance Coach, Mechanical
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Job Description
Performance Coach helping U.S. independent auto repair shops improve profitability through ATI’s coaching and training programs. Analyzing operations, mentoring owners, and guiding business transformation.
Responsibilities:
- Analyze existing practices of members’ automotive shops and recommend improvements based on ATI best practices and techniques
- Coach, consult, and mentor members to achieve business goals and dreams
- Guide members through ATI’s 48-month re-engineering program and alumni programs
- Listen to shop owners’ needs and help them build profitable and efficient businesses
- Communicate with members via phone, Zoom, and email
- Review financial statements, evaluate competitors, and analyze business practices
- Develop new business models or prepare and present recommendations to clients
- Meet or exceed ATI goals, including client return on investment, CSI scores, and customer satisfaction
- Maintain report cards/road maps to monitor performance and progress
- Conduct weekly client contact and ensure client and staff class attendance
- Monitor member program status and align member needs with wants
- Complete startup agreement paperwork, coach-client agreements, and clear weekly notes
- Provide research and content for articles, classroom materials, and training materials
- Participate in weekly Coaches meetings, company meetings, one-on-ones, ATI classes, peer/performance groups, podcasts, owner events, industry presentations, and trade shows
- Attend shop owners’ dinner events, annual SuperConference, industry-related events, and required monthly, quarterly, semi-annual, and annual company meetings
- Manage calendar and time efficiently
Requirements:
- Minimum 10 years of overall automotive experience
- Strong focus in service writing, shop management, operations management, or previous shop ownership
- Preferably experience in the independent, non-dealer aftermarket arena
- Operations management experience, preferably with an aftermarket chain, involving established internal structure and processes
- Exceptional coaching and mentoring skills
- Solid automotive business understanding
- Ability to influence others over telephone and videoconferencing
- Minimum 4 years of teaching, instructing, and mentoring small business owners or employees
- Clear understanding of challenges facing independent shop owners
- Track record of consultative management, people development, and business management
- Prior success working in an organization that provides monthly goals
- Computer proficiency, particularly in Word and Excel
- Knowledge of Salesforce CRM is a plus
- Sales abilities strongly preferred
- Accounting or P&L experience
- Marketing and online/social media experience
- Writing skills and interest in writing articles for industry magazines is a plus
- Solid understanding of recruiting and retaining high-quality employees
- Excellent communication, interpersonal, and persuasion skills
- Ability to convince business owners to make major changes and paradigm shifts
- Appropriate and professional personal image
- Ability to manage time efficiently and own calendar
Benefits:
- Paid time off
- Holiday pay
- Health and wellness benefits
- Early access to 50% of earned wages at any time through the myFlexPay program
- Supplemental commissions or bonus incentives may be available depending on the role
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