Personal Injury Legal Assistant
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Job Description
Remote legal assistant managing US personal injury pre-litigation cases for a personal injury law firm. Preparing demands, coordinating medical records, and supporting client communication and compliance.
Responsibilities:
- Serve as the primary point of contact for assigned clients during treatment and demand preparation.
- Maintain accurate, complete, and current records in the firm's case management system.
- Monitor medical treatment progress and follow up regularly with clients.
- Draft clear, persuasive, well-supported settlement demands.
- Confirm all treatment is complete before submission.
- Submit finalized demands to insurance carriers; no negotiation authority.
- Communicate proactively with clients every 7–10 business days.
- Return client calls, emails, and messages promptly.
- Explain treatment expectations and documentation needs.
- Identify potential Medicare involvement and notify the supervising attorney.
- Document lien-related findings in case files.
- Accurately document case activity and client communications.
- Maintain compliance with HIPAA and state privacy laws.
- Support attorneys by improving communication, streamlining case management, and enhancing client satisfaction.
Requirements:
- Direct prior experience handling US personal injury pre-litigation workflows (Stages 1–2), including medical records retrieval, billing collection, and demand package drafting.
- Exceptional written and verbal English skills with clear pronunciation and strong phone etiquette for client calls and provider follow-ups.
- Proven ability and dedicated setup to consistently work US Eastern Time hours (9:00 AM – 5:00 PM ET) without attendance conflicts.
- Hands-on experience or demonstrated tech fluency in navigating legal CRM systems (Smart Advocate preferred) and VOIP/phone software (RingCentral preferred).
- Initiative to manage a task queue independently without daily direction.
- Warm, polite, and reassuring phone manner when supporting clients undergoing medical treatment.
- Outstanding attention to detail when organizing medical records, itemized billings, damage documentation, and structured notes.
- Ability to adapt to remote desktop setups, digital fax systems, Outlook calendaring, and integrated telephony tools.
- Commitment to confidentiality, HIPAA compliance, data safeguarding, and recognizing legal boundaries; never offering legal advice.
- Computer with at least 8GB RAM and Intel i5/AMD Ryzen 5 processor or higher.
- Internet speed of at least 40MBPS.
- Noise-cancelling headset with extended microphone and webcam.
- Backup computer and internet connection.
- Quiet, dedicated workspace at home.
- Ability to work full-time, Monday through Friday, 9:00 AM–5:00 PM ET.
Benefits:
- No benefits package included
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