Senior Manager, Commercial Capability – Innovation
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Job Description
Senior Manager improving BD’s U.S. medical technology sales capability through AI-enabled enablement. Designing onboarding, coaching, readiness, and innovation programs that improve seller productivity and commercial performance.
Responsibilities:
- Serve as the primary U.S. partner to Business Unit Sales Enablement and Sales Operations & Effectiveness leaders
- Develop and maintain the U.S. Commercial Capability & Innovation roadmap
- Evaluate, pilot, and scale innovative solutions improving seller productivity, manager capability, and customer engagement
- Lead governance, execution, measurement, adoption planning, and business outcomes for capability initiatives
- Design and scale AI-enabled learning, coaching, and readiness experiences
- Develop manager enablement solutions, including facilitation guides, coaching frameworks, certification approaches, learning journeys, assessment tools, and reinforcement strategies
- Lead continuous improvement of commercial onboarding and establish readiness standards and measures
- Define success measures, executive dashboards, capability scorecards, pilot readouts, and ROI analyses
- Monitor program adoption, learning effectiveness, manager engagement, and business performance metrics
- Lead cross-functional initiatives across Business Units, SO&E, HR, Commercial Excellence, IT, and Sales Leadership
- Drive change management, communication, adoption, and reinforcement for new tools, processes, and learning solutions
Requirements:
- Bachelor’s degree required
- 8+ years of experience in sales enablement, sales operations, commercial training, capability development, business development, or a related commercial function
- Experience designing, implementing, and scaling enablement, onboarding, or capability development programs in a complex, matrixed organization
- Strong understanding of sales processes, pipeline management, sales coaching, CRM adoption, and commercial performance drivers
- Ability to translate business priorities into scalable learning, coaching, and performance solutions with measurable business outcomes
- Experience partnering with sales leaders, managers, business units, and cross-functional stakeholders to influence change and improve commercial effectiveness
- Strong analytical and problem-solving skills
- Ability to interpret data, identify trends, measure impact, and recommend actions
- Ability to lead projects, manage multiple priorities, and drive adoption in a fast-paced environment
- Excellent communication, stakeholder management, and executive presentation skills
- Ability to lead through influence and build alignment across diverse stakeholder groups
- Preferred: Experience with AI-enabled learning, coaching, or sales enablement technologies
- Preferred: Experience developing manager enablement, onboarding, or capability-building programs
- Preferred: Experience in healthcare, medical device, pharmaceutical, or other complex commercial organizations
- Preferred: Knowledge of adult learning principles, change management, and performance improvement methodologies
- Preferred: Experience using CRM, learning, and analytics platforms to measure and improve commercial performance
Benefits:
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Opportunities to learn, grow and thrive
- Face-to-face collaboration supporting learning, progress, and success
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