National Accounts Manager
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Job Description
National Accounts Manager retaining WM customers and securing service agreements. Driving revenue for North America’s leading environmental solutions provider.
Responsibilities:
- Generate revenue growth through consultative selling and retention of current WM National Accounts
- Manage existing business relationships to achieve budgeted sales goals
- Establish and maintain customer satisfaction and meet customer retention goals
- Resolve unique customer issues with the Retention Manager
- Reduce lost national accounts by diffusing cancellation requests
- Meet or exceed sales call activity goals for proactive account retention
- Execute retention-call plans to improve customer service and profitability
- Match WM services with customer needs using knowledge of customers, pricing, and competition
- Communicate pricing and service strategies
- Proactively engage other WM business opportunities and make internal referrals as appropriate
- Acquire industry and company knowledge to prepare complex proposals and recommendations
- Propose customer solutions compliant with local, state, and federal regulations
- Update and secure customer service agreements
Requirements:
- Must live and work in the US
- Bachelor's Degree or equivalent experience in Sales/Marketing, Business Administration, or another relevant area of study
- 10+ years of experience in Sales/Marketing, Business Administration, or another relevant discipline
- Ability to develop and implement customer-retention strategies
- Strong negotiation skills
- Knowledge of customers, pricing, and competition
- Ability to prepare complex proposals and recommendations
- Ability to propose solutions compliant with local, state, and federal regulations
- Preferred: Master's Degree in Sales/Marketing, Business Administration, or another relevant area of study
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal-property access
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Competitive total compensation package
- Annual commission eligibility
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