Phone Operations Administrative Assistant
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Job Description
Phone Operations Administrative Assistant handling various administrative functions in debt recovery company. Ensuring accurate processing of audit-related tasks within Phone Audit Department.
Responsibilities:
- Save verification from SFTP, fax, and mail sources
- Upload information to auditor SFTP folders
- Attach verification to files in audit systems
- Generate and send appointment, agent, and compliance letters
- Manage carrier correspondence regarding reopens, additional time requests, and status updates
- Enter premium basis into audit systems
- Respond to and manage various shared email inboxes
- Process policy updates and recalls
- Write and review non-productive audits
- Inform auditors and note progress reports of carrier updates
- Maintain thorough knowledge of all tasks handled by the Admin team
- Communicate and coordinate with colleagues as necessary
Requirements:
- Strong judgment and critical thinking skills
- Proficient in word processing and email communication
- Excellent communication and writing skills
- Strong computer skills and ability to work in multiple audit systems
- Ability to multitask and work well in a team environment
Benefits:
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy
- Weekly pay
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