Platform Implementation Manager
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Job Description
Platform Implementation Manager ensuring top-tier onboarding for merchants using DoorDash's Commerce Platform. Collaborate across functions to drive successful implementation and support merchant growth.
Responsibilities:
- Drive merchant onboarding & implementation with clear, concise communication.
- Deliver strong presentations and handle merchant frustrations with grace and support.
- Train our merchants on DoorDash’s Online Ordering product and functionality.
- Leverage your tech-savviness and curiosity to troubleshoot merchants' technical issues.
- Become a product expert and cross-functional subject matter expert on our products.
- Collaborate and support our sales and account management teams with their merchant implementation challenges.
- Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.
- Meet our team's high bar of internal and external service and timeline goals.
- Highlight opportunities for leadership to improve team workflows and merchant success.
- Be able to achieve immediate results and adapt to an evolving work environment.
- Look for ways to improve and want to shape the direction of the company.
Requirements:
- Bachelor’s degree or equivalent work experience
- 3-5 years of work experience in onboarding, implementation, project management and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: You are curious and able to dig into technical issues
Benefits:
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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