PMO Operations Lead
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Job Description
PMO Operations Lead standardizing governance, portfolio visibility, and Wrike automation for nesto Cloud’s B2B mortgage technology platform. Improving project quality and reducing reporting administration.
Responsibilities:
- Own and maintain standardized planning and reporting templates across projects, including status reports, RAID logs, and phase-gate checklists
- Define and improve standard usage of project management tools, especially Wrike
- Ensure new projects are set up in Wrike with the standard structure from kickoff
- Version-control template changes and deploy standards through change management plans
- Act as the internal Wrike expert for project structures, custom fields, dependencies, and workflows
- Conduct recurring reviews of active Wrike project plans
- Flag missing dependencies, unrealistic timelines, unowned tasks, and stale statuses to Project Managers
- Review and challenge project plans before external delivery or phase gates
- Advise Project Managers on sequencing, risks, assumptions, and plan quality
- Surface cross-project patterns such as resource conflicts
- Maintain a rolled-up portfolio view of active projects, risks, and resourcing load
- Identify resourcing conflicts and timeline collisions
- Prepare portfolio-level summaries for the PMO Director
- Automate recurring reporting tasks using Wrike workflows, dashboards, lightweight scripting, or Zapier-style connectors
- Automate project setup at kickoff and build early-warning triggers for overdue tasks and at-risk dependencies
- Report to the Director of PMO
Requirements:
- 8+ years of professional experience, including 5+ years hands-on in project or program management
- Project operations or PMO background
- Experience owning and configuring a PPM tool such as Wrike, including structures, custom fields, dependencies, and workflows
- Process and automation mindset
- Experience building automation with AI
- Judgment to identify genuine project risks and constructively challenge Project Managers' plans
- Ability to communicate structured portfolio information clearly to leadership
- Ability to work across teams without formal authority
- Experience using AI tools such as Claude or Gemini
- Change management experience rolling out processes or tools
- Facilitation skills for workshops and retrospectives
- French is an asset, not a requirement
- PMP, Certified ScrumMaster (CSM), and/or other agile PM certifications are nice-to-have
- Experience with financial institutions, mortgage or lending technology, or regulated B2B environments is nice-to-have
Benefits:
- Comprehensive health, dental, and vision coverage with 100% drug coverage
- $1,500 combined annual Health & Wellness Spending Account
- 4 weeks of vacation
- 8 personal floater days
- Group RRSP/DPSP retirement plan with competitive company-matching contributions
- Telemedicine services via Dialogue
- Coverage for licensed practitioner services
- Maternity and Parental Leave Top-Up programs
- Remote work across Canada with occasional office access and no fixed in-office days
- Remote team members may work from any company office whenever they want
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