Post Sales Operation Specialist, EMEA
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Job Description
Post Sales Operations Specialist managing deal processing in Salesforce as liaison between Finance and Sales. Ensuring accurate data reflection and customer lifecycle optimization.
Responsibilities:
- Assist with contract modifications and post-sale adjustments in Salesforce.
- Liaise with Finance and Sales to answer questions as needed
- Provide training and guidance to CSMs, NSEs and AEs on post-sales workflows and best practices.
- Troubleshoot and resolve Salesforce-related issues impacting contract management.
- Collaborate with cross-functional teams to improve post-sales operational efficiency.
- Participate in process enhancement initiatives to optimize the customer lifecycle.
- Handle special projects as assigned by leadership
Requirements:
- Minimum 3 years of experience in customer service or sales support with strong Salesforce CRM expertise.
- Bachelor’s degree preferred; equivalent experience accepted
- Proficiency in MS Office, especially Excel (advanced preferred), and Salesforce.
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