Post-Sales Specialist – Activations and Deliveries
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Job Description
Specialist in Post-Sales managing service activations and deliveries for a technology company. Ensuring excellence in execution and quality in the customer journey.
Responsibilities:
- Prepare and present management reports on status, performance and deployment volumes, identifying trends and proposing action plans;
- Act as the escalation focal point for complex or blocking issues not resolved by the team;
- Provide technical and operational support to analysts following the delivery journey;
- Schedule activities with customers and field technicians when necessary, especially in critical or high-complexity situations;
- Conduct strategic follow-up with key customers, ensuring alignment and satisfaction;
- Ensure proper documentation and recording of activities in systems (CRM), auditing team information;
- Perform final technical and documentary validation of completed projects (QA), ensuring quality before delivery to the customer;
- Proactively coordinate with internal areas and partners to ensure deadlines are met and bottlenecks are resolved;
- Identify opportunities to improve delivery processes and propose actions to increase efficiency and quality.
Requirements:
- Previous experience in post-sales operations, activations or service delivery management;
- Experience in high-volume environments and SLA management;
- Analytical ability to build and interpret metrics and reports;
- Experience with CRM systems and activity tracking;
- Strong communication skills to interface with customers, suppliers and internal teams;
- Ability to perform in critical scenarios, with a sense of urgency and prioritization;
- Organized, proactive profile with a focus on problem solving.
- **Differentials**
- Experience in Telecom, IT or B2B services;
- Experience in project or deployment management;
- Knowledge of operational control tools and metrics;
- Experience with process auditing or quality assurance (QA).
Benefits:
- RVI - Incentive variable compensation
- Profit Sharing – PLR
- Childcare assistance
- Life insurance
- Meal voucher
- Food voucher
- Transportation voucher
- Mobility allowance
- Unimed health plan
- Dental plan
- Gym discounts (TotalPass)
- C4Life
- Discounted internet and mobile phone plans
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