Post-Treatment Billing Manager
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Job Description
Post-Treatment Billing Manager for Star Sleep & Wellness ensures accurate processing of insurance and patient payments. Managing financial operations to improve efficiency and patient satisfaction.
Responsibilities:
- Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
- Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
- Review workflows and identify opportunities to reduce manual work and processing delays
- Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
- Oversee the setup of electronic payment arrangements with payers that still send payments by mail
- Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
- Handle escalated patient concerns with professionalism, empathy, and clear explanations
- Ensure refund requests are reviewed, approved, and issued accurately and timely
- Supervise and support direct report teams responsible for: Patient refunds, Payment posting, Charge entry, Medical record requests
- Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
- Monitor performance metrics and implement process improvements to support timely reimbursement
Requirements:
- Previous experience managing or supervising teams, preferably in a healthcare or medical billing environment
- Strong background in medical insurance, healthcare billing, or healthcare financial operations
- Solid understanding of the full healthcare revenue process, from insurance claims submission through final payment and patient billing
- Excellent de‑escalation and communication skills when working with upset or confused patients
- Ability to explain insurance payments, patient balances, and refunds in clear, simple language
- High level of attention to detail to ensure payments and claims are processed accurately
- Comfortable reviewing processes, identifying issues, and implementing improvements
- Ability to work across teams and lead through change
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