Practice Manager, Client Experience Lead
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Job Description
Skool Practice Manager & Client Experience Lead managing operations for a global coaching business. Building courses, managing clients, executing campaigns, and maintaining high-quality engagement.
Responsibilities:
- Build and manage courses inside Skool
- Organize modules and curriculum
- Upload recordings within 48 hours
- Improve onboarding flows
- Maintain clean course structure
- Track engagement and retention
- Keep the backend tight and world-class
- Manage inbound email + LinkedIn DMs
- Respond within 24 hours
- Coordinate scheduling + follow-ups
- Track renewals and retention
- Conduct proactive check-ins
- Keep CRM spotless
- Execute outbound campaigns (large distribution email campaigns, LinkedIn outreach sequences, cold calls)
- Track conversion metrics
- Support list growth initiatives
- Manage Social Media posting calendar
- Post content consistently
- Respond to comments & DMs
- Help support launches
- Trim videos
- Upload clips
- Create simple Canva graphics
- Organize content assets
Requirements:
- Minimum **12 months actively managing a Skool course**
- 3+ years supporting a business coach, consultant, or professional services firm
- Experience contributing to a coaching program with 100+ paying members
- Experience executing outbound campaigns (email + LinkedIn + calls)
- Experience with AI and Automation Workflows (Zapier)
- Strong written and spoken English
- Organized, systems-driven, proactive
- Helped scale a course from early stage to 100+ members (Strongly Preferred)
- Helped grow an email list to 10,000+ (Strongly Preferred)
- CRM management experience (Strongly Preferred)
- Familiarity with EOS concepts (Strongly Preferred)
- Experience supporting cohort launches (Strongly Preferred)
Benefits:
- Paid Quarterly International Travel Required
- Annual performance bonus target: 50% of base salary
- Extensive Training Opportunities
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