Process and Quality Analyst III

Posted 1ds ago

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Job Description

Analista de processos e qualidade melhorando fluxos acadêmicos, financeiros e de financiamento na Ânima Educação. Estruturando projetos, automação e aplicação de IA para excelência operacional.

Responsibilities:

  • Execute area demands following best practices in Agile, Lean, Design Thinking, Kanban, A3, Scrum and Business Analytics
  • Map and design academic, financial and financing process flows, identifying pain points, opportunities and improvements
  • Structure and manage improvement projects and monitor their development, ensuring effectiveness
  • Propose new flows with innovation, automation and self-service
  • Stay up to date with best practices in Agile, Lean, Quality and Business Analytics
  • Pursue operational excellence, standardization, reduction of rework and improvement of the customer experience
  • Identify opportunities and create strategies to optimize the department's results
  • Identify and eliminate non-value-adding steps
  • Use prioritization methods such as Effort vs. Impact and GUT
  • Raise risks and impacts for the project
  • Work with IT on digitizing workflows, proposing and participating in technology implementations
  • Identify automation and AI application opportunities, assessing feasibility, benefits and risks

Requirements:

  • Degree preferably in Engineering, Business Administration or management-related fields
  • Postgraduate specialization in Projects and Processes preferred
  • Ability to interact with hybrid and remote teams
  • Adaptability to change and innovation
  • Experience interacting with different stakeholders and hierarchical levels
  • Ability to work to deadlines and under pressure
  • Skill to facilitate workshops and promote alignment between areas
  • Structured communication and results-oriented mindset
  • Knowledge and prior use of Agile methodologies
  • Specialized knowledge and a minimum of 3 years' experience with projects and continuous improvement
  • Knowledge of educational products is a plus
  • Familiarity with process mapping tools such as Miro and Bizagi
  • Familiarity with AI tools such as Claude
  • Education: university degree

Benefits:

  • Tuition scholarships
  • Ability to nominate 2 scholarships for a beneficiary of your choice
  • Wellness and Quality of Life program
  • TotalPass
  • Zenklub
  • ECOA – Ânima Corporate School, with 100+ free open courses
  • Day off on your birthday
  • Half-day leave on your child's birthday (up to 16 years old)
  • People Value Program: gift vouchers for educators at important life events such as marriage, childbirth and academic promotions
  • Health insurance
  • Dental insurance