Process Improvement Technician
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Job Description
Técnico em Melhoria de Processos com responsabilidades em monitoramento e controle de chamados. Atua remotamente na SONDA, focando na qualidade e montagem de processos eficientes.
Responsibilities:
- Monitor and track tickets
- Manage and monitor backlogs
- Ensure SLA compliance
- Assign tickets to the technical team
- Set priorities and handle escalations
Requirements:
- Completed higher education (Bachelor's) or Technical diploma
- Experience in monitoring
- Experience working with SLAs
- Familiarity with corporate quality concepts
Benefits:
- Flexible work arrangements
- Professional development
- SONDA Academy: learning platform
- SONDA Wellness: support for work–life balance
- Collaborative and inclusive environment
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