Processing Support Specialist
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Job Description
Processing Specialist handling student schedules, enrollment packets, and reimbursement claims at OpenEd. Ensuring compliance and efficient communication with parents in a remote setup.
Responsibilities:
- Process student schedules within a 14-day turnaround, cross-referencing vendor information, reimbursement sheets, documents, internal communication channels, and external websites.
- Review and process reimbursement claims within a 14-day turnaround, ensuring compliance with company policies.
- Ensure all reimbursement claims align with company policies and guidelines.
- Verify the receipt of orders and address discrepancies with invoices.
- Organize and review incoming student enrollment packets to ensure all required documentation is included and in proper order.
- Accurately enter student records into the system and maintain up-to-date enrollment information.
- Process Direct Orders for necessary supplies and materials to support the procurement process.
- Respond to parent and guardian inquiries in a professional, courteous, and timely manner.
- Collaborate with colleagues to provide reliable and clear information to families.
- Attend team meetings as required and contribute to discussions.
- Foster a supportive environment that aligns with OpenEd’s values, demonstrating professionalism and integrity.
- Adhere to all relevant federal, state, and local regulations, as well as OpenEd’s policies and procedures.
- Perform additional tasks as assigned by management.
Requirements:
- Strong verbal and written communication skills with an ability to engage professionally with others.
- Ability to handle confidential information with discretion.
- Extremely detail-oriented, organized, personable, and patient, with excellent interpersonal skills.
- Confidence in learning and utilizing various online tools, systems, and programs.
- Self-motivated and able to work independently with minimal supervision.
- Availability to work during traditional business hours in the Mountain Time Zone.
- Proficiency with Google Suite (Gmail, Calendar, Docs, Sheets, etc.).
- Access to a smartphone, high-speed internet, computer, webcam, and headset.
- Associate’s Degree or equivalent from an accredited institution, or relevant experience.
- Proven administrative or clerical experience, especially in data entry and record keeping.
- Must be eligible to work in the U.S.
Benefits:
- Competitive salary starting at $20/hour and 401k plan + company matching opportunities.
- Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care.
- Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
- Monthly tech subsidy provided.
- Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
- Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.
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