Product Manager, Business Aviation SaaS
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Job Description
Product Manager managing customer engagement and engineering delivery for Aviation SaaS platform Horizon. Leading product execution and delivery while ensuring customer success in a dynamic environment.
Responsibilities:
- Translate customer requirements into structured product specifications and detailed JIRA tickets
- Prioritize and manage backlog in partnership with engineering
- Participate in sprint planning, standups, and release coordination
- Ensure timely, high-quality delivery of features and improvements
- Allocate attention to technical debt, test coverage, monitoring, and performance
- Engage directly with charter operators and corporate flight departments
- Advise customers on system configuration and best practices
- Support successful onboarding, including complex data imports and workflow alignment
- Attend industry conferences and represent Horizon in customer discussions
- Work with third-party vendors and API partners on integrations
- Define integration requirements and oversee API enhancements
- Help improve and streamline customer data migration and onboarding processes
- Identify opportunities to enhance scalability and operational efficiency
- Explore practical AI-driven features that support automation and decision support
- Ensure product improvements reflect real-world aviation workflows.
Requirements:
- 5+ years building and delivering complex enterprise SaaS applications
- Experience working closely with engineering teams in an agile environment
- Proven ability to translate customer needs into detailed specifications and engineering tickets
- Experience with API-driven systems and third-party integrations
- Exposure to enterprise onboarding and data migration processes
- Strong interest in aviation; prior experience in business aviation is a significant plus
- Deep systems thinking — ability to balance immediate customer needs with long-term scalability
- Strong technical fluency (you don’t need to code, but you must understand data schemas and APIs)
- Exceptional communication skills — able to engage pilots, schedulers, executives, and engineers alike
- High ownership mindset: willing to do what it takes to ensure customer success
- Excellent project management and organizational skills
- Ability to supervise engineering execution while maintaining collaborative relationships
- Comfort operating in a fast-paced, evolving SaaS environment.
Benefits:
- Competitive base salary
- Fully remote work
- Generous time off policy
- Opportunities for professional development and career advancement.
- Dynamic, collaborative, and fast-growing work environment.
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