Product Operations Associate
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Job Description
Product Operations Associate managing supplier details and ensuring accurate data entry for UJV’s luxury travel services. Collaborating with sales agents and internal teams for operational excellence.
Responsibilities:
- Serve as the primary contact for the onboarding, verification, entry and management of supplier details, including hotel markup, travel advisor commissions, room data, fees, and more.
- Ensure the accurate and timely entry of product information into UJV’s database.
- Collaborate with the sales agents, answering inquiries about supplier details and resolving issues related to booking discrepancies.
- Manage content updates such as general information, itinerary descriptions, and terms & conditions.
- Work closely with suppliers and internal departments to troubleshoot and resolve operational issues (e.g., system errors or incorrect bookings).
- Conduct quality assurance (QA) checks to verify the accuracy of data consumed, and entered and provide solutions to potential discrepancies.
- Manage special projects as assigned by supervisors, aimed at improving processes and operational efficiency.
- Perform additional tasks assigned by the manager or their designees
Requirements:
- A High School diploma (or equivalent), with proficiency in basic math.
- Intermediate to advanced computer skills, including Google Docs, Front, Excel, and other data entry tools.
- Proficiency using XML data feeds
- Strong attention to detail and the ability to multitask effectively.
- Excellent verbal and written communication skills, with fluency in English, including the ability to compose business emails and itinerary descriptions.
- The flexibility to adapt to a dynamic, fast-paced environment and meet deadlines.
- Personal Effectiveness: You aim for 100% data accuracy and demonstrate a strong work ethic. You enjoy identifying and resolving system discrepancies and offering solutions that improve business processes.
- You work collaboratively with team members and maintain positive relationships with both internal and external stakeholders. You contribute to achieving department and business objectives through focused, deadline-driven efforts.
Benefits:
- The opportunity to work with a highly driven team of professionals in the luxury travel industry.
- Bimonthly payments in USD currency
- Unlimited Vacation Time after 1 year.
- Work from the comfort of your own home
- Technical-Equipment provided
- We offer a supportive work environment that encourages professional growth and development.
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