Product Operations Lead

Posted 97ds ago

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Job Description

Product Operations Lead supporting Psychiatry UK to improve access to mental health care. Collaborating within a multidisciplinary team devoted to patient-centred care.

Responsibilities:

  • Assist the Product Owner in managing the product backlog and maintaining documentation
  • Coordinate scheduling for agile ceremonies (sprint planning, reviews, retrospectives)
  • Track progress of tasks and update project management tools to ensure visibility
  • Collect and organise feedback from stakeholders and users for analysis
  • Support KPI tracking and prepare regular performance reports
  • Maintain dashboards and ensure data accuracy for decision-making
  • Act as a point of contact for operational queries related to new service delivery
  • Help prepare meeting agendas, minutes, and follow-up actions
  • Ensure timely communication between clinical, technical, and operational teams
  • Identify opportunities to streamline workflows and improve efficiency
  • Document processes and maintain version control for service delivery materials
  • Lead and manage the administrative team supporting patient pathways
  • Set clear objectives, monitor performance, and conduct regular one-to-one meetings
  • Provide coaching, training, and development opportunities to enhance team capability
  • Ensure workload distribution and resource planning align with service delivery goals

Requirements:

  • Strong organisational and administrative skills with a high level of attention to detail
  • Ability to manage multiple tasks and prioritise effectively
  • Proven ability to lead and manage a team, including performance management and staff development
  • Familiarity with agile principles and project management tools (e.g. Jira, Trello)

Benefits:

  • Health Cash Plan
  • Well Hub Subscription
  • Access to an Employee Assistance Programme
  • Annual Volunteering Day
  • Enhanced Sickness and Family Leave pay
  • Length of Service Bonus
  • Work from Home allowance
  • Pension options