Product Operations Manager

Posted 81ds ago

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Job Description

Product Operations Manager overseeing coordinated launch execution at Ziplines Education. Focused on operational efficiency and cross-functional alignment in a dynamic growth environment.

Responsibilities:

  • Own and run the end-to-end launch process for new courses, product releases, partner programs, and major GTM initiatives.
  • Manage cross-functional launch cadences, including weekly standups, readiness reviews, and go/no-go checkpoints.
  • Build lightweight systems in Notion or Airtable that improve visibility into timelines, milestones, owners, and dependencies.
  • Ensure teams are aligned on goals, messaging, KPIs, and GTM requirements ahead of every launch.
  • Translate complex updates from Product, Marketing, or LXD into simple, actionable plans and clear next steps.
  • Identify risks early, manage dependencies, and drive resolution — stepping in tactically when needed and escalating when appropriate.
  • Improve the efficiency and consistency of our GTM and launch processes over time, reducing friction and increasing speed.
  • Lead select strategic operational initiatives that strengthen how Product works with cross-functional teams.
  • Create clarity and calm in situations where information is ambiguous, priorities shift, or multiple stakeholders need alignment.
  • Serve as a trusted operator and thought partner to Product leadership, helping us scale our launch engine as the portfolio grows.

Requirements:

  • 3–7 years in program management, product operations, strategic PMO, or similar cross-functional roles; preferably in the education or EdTech space.
  • A builder, not just an operator — you thrive in environments where systems don’t exist yet and you’re excited to create clarity, structure, and workflows from scratch.
  • Experienced driving GTM execution and cross-functional launches, ideally in a startup or high-growth environment where ambiguity is the norm.
  • A clear, concise communicator who can distill complexity into simple, actionable direction that busy teams can execute on.
  • Highly organized, detail-oriented, and capable of managing multiple simultaneous launch cycles without losing the thread.
  • Strong business acumen — you understand the “why” behind product decisions and can anticipate risks, tradeoffs, and cross-functional impacts.
  • Calm and solutions-oriented when priorities shift or information is incomplete; you bring order to chaos without over-engineering.
  • Skilled at influencing without authority — you create alignment and momentum across Product, LXD, Marketing, Partnerships, and Operations.
  • Pragmatic and simplicity-focused: you build lightweight, scalable systems rather than heavy processes.

Benefits:

  • Equity: Ownership is a core value, and each full-time employee can invest in Ziplines Education via a stock option (equity) grant, which will vest across four years.
  • Time off: We offer a flexible paid time off policy, in addition to 10 paid holidays.
  • Flexible, remote work environment: We are a fully distributed team with folks all over the U.S. We meet as a full team at least one time per week and have in-person gatherings or team offsites one or more times per year.
  • Family health and wellness: Choose from a range of medical, dental, and vision insurance plans (premiums start at $0/month) for yourself or your family.
  • 401K: We know your future self will thank you when you start contributing to your company-sponsored 401k.
  • Plus, additional benefits we’d be happy to share with you during the hiring process.