Production Manager – 1:1 Fan Engagement Marketing
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Job Description
Production Manager for 1:1 Fan Engagement Marketing handling large scale CRM campaign strategies. Collaborating with teams and utilizing analytics to enhance fan engagement and marketing efficiency.
Responsibilities:
- Drive product, contact and creative strategies to develop and implement large scale CRM campaigns optimized using machine learning, predictive modeling, and personalized content.
- Manage and execute the marketing campaign process from initial request submission to deployment with a focus on outbound marketing channels (e.g., email, SMS, push).
- Audience segmentation & execution
- QA of touchpoints, personalization elements, any dynamic content, etc..
- Campaign build and deployment
- Design and implement A/B and multivariate tests that yield continuous improvements to our fan strategies and lift conversion rates.
- Optimize lifecycle CRM campaigns (e.g., onboarding, reactivation) using insights and analytics along with automation tools to increase fan LTV.
- Extracting key insights and learnings for future optimization and template efficiency.
- Collaborate with internal stakeholders, partners, and vendors to build the most effective campaign strategies to meet performance targets.
Requirements:
- Bachelor’s degree with at least 4 years of CRM Marketing or Marketing Automation related work experience
- Technical and production responsibilities across Adobe platform (AEP, AJO, CJA), Email Service Providers (Epsilon PCM preferred), Personalization Tools, (Movable Ink preferred), SMS Platforms (Attentive preferred)
- HTML editing and working knowledge required to be able to make edits to templates
- Deep understanding of channel KPIs, A/B testing, metrics, and reporting.
- Proficiency in Photoshop.
- Ability to work independently and as a team player to find ways to uncover opportunities
- Strong communication skills
- Strong project and time management skills with high standards of accuracy and organization
- Ability to keep up with a fast-paced production schedule that has a fluctuating level of workload throughout the calendar year.
- Proven ability to collaborate & manage dependencies on other team members that are supporting the launch of a campaign
- Passion for innovation and solving difficult challenges
- Passion for sports is a plus
Benefits:
- Salary range $105,000-$125,000 + bonus + incentives
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