Program Manager, Compliance Readiness
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Job Description
Program Manager ensuring regulatory compliance in global markets for Lime. Overseeing operational processes and collaborating with cross-functional teams to mitigate risks.
Responsibilities:
- Build and scale end-to-end operational processes focused on centralization, automation, and compliance readiness.
- Partner with Data Science to integrate datasets into a unified model that supports reporting and analytics.
- Develop and support systems that monitor readiness with local permit requirements across global markets.
- Design tools and workflows that surface risks, track regulatory performance, and drive timely issue resolution.
- Collaborate cross-functionally with Government Relations, Legal, Operations, Product, and Data to ensure compliance infrastructure meets market needs.
- Identify opportunities to improve operational efficiency and mitigate compliance risk across markets.
- Create and maintain documentation, SOPs, and recurring review mechanisms to improve visibility and accountability.
Requirements:
- 5+ years of experience in tech-enabled operations, with experience automating complex business processes at large-scale.
- Experienced in SQL and BI tools (e.g., Tableau, Claude)
- Demonstrated ability to develop automated systems and scalable reporting tools.
- Excellent cross-functional communication skills and comfort working with Legal, Government Relations, Engineering, and Data Science.
- Experience building and documenting SOPs, escalation workflows, and operational playbooks.
- Highly organized, with a strong attention to detail and a proactive approach to identifying risk.
- High tolerance for ambiguity with a natural reflex for reducing a complex business problem into well-structured tangible components.
Benefits:
- Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.
- Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
- Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
- Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.
- Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.
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