Program Manager – Customer Delivery
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Program Manager ensuring clarity in technical project execution at DevDocs, a remote documentation tooling company. Leading multi-workstream initiatives and stakeholder engagements for effective delivery.
Responsibilities:
- Own the full delivery lifecycle from signed SOW to kickoff, execution, and closeout: project charter, success metrics, milestones, and operating cadence.
- Lead customer relationship management day-to-day: stakeholder mapping, executive updates, expectation-setting, escalation management, and maintaining trust through ambiguity or change.
- Build and run the project management system: integrated project plan, RAID log (risks, assumptions, issues, dependencies), decision log, and change control process.
- Manage scope, budget, and delivery performance: forecasting, cost management, burn tracking, change orders, and clear tradeoff decisions.
- Run high-quality customer and internal meetings: agendas, facilitation, notes, action items, follow-ups, and ensuring decisions are captured and executed.
- Coach and enable the delivery team: clarify roles and responsibilities, remove blockers, improve execution habits, and raise the bar on planning and communication.
- Monitor engagement health and delivery quality: track progress, surface early warning signals, and drive corrective actions before timelines or relationships slip.
Requirements:
- 5+ years of program/project management experience delivering multi-workstream initiatives with measurable outcomes.
- 5+ years of customer-facing engagement experience (external stakeholders), including executive communication and expectation management.
- Demonstrated experience owning delivery from contract/SOW through kickoff, execution, and closeout.
- Strong fundamentals across project planning, risk management, change control, and budget/cost management.
- Proven ability to run effective meetings and operating cadences (weekly status, steering committees, working sessions) that drive decisions and execution.
- Excellent written communication skills (clear status updates, meeting notes, action plans, and documentation of decisions/risks).
- Demonstrated experience using AI and automation tools to increase efficiency (e.g., summarization, draft generation, reporting, workflow automation) while maintaining accuracy and quality.
- Comfortable operating in ambiguity and building lightweight but effective processes.
Similar Jobs
Program Manager
Program Manager supporting strategic initiatives across the organization. Partnering with senior leaders to bring structure, clarity, and momentum to high-visibility programs.
Director, Program Management – AI Factory
Director of Program Management at Hewlett Packard Enterprise overseeing complex infrastructure solutions. Leading teams and managing high revenue programs with a focus on customer and business needs.
Senior Program Analyst
Program Analyst specializing in logistics and supply chain operations for U.S. federal agencies. Critical role in contract oversight and program analysis to ensure compliance and performance.
Program Manager, Supplemental Benefits Strategy – Operations
Program Manager leading vendor management and implementations for Clover Health's supplemental benefits portfolio, focusing on strategy and operations related to Medicare Advantage.
SAP Program Manager – SAP BW/4HANA, S/4HANA
SAP Program Manager leading SAP BW/4HANA and S/4HANA transformation programs. Managing sprint planning, requirements gathering, and project execution.
Program Manager, Internal and Patient Communications
Program Manager for Internal and Patient Communications at City of Hope managing communication strategies. Collaborating with clinical and administrative teams to enhance patient care experience and engagement.
Senior Program Analyst
Senior Program Analyst supporting the VA Office of Research and Development. This role involves program coordination and operational analysis for field-based research initiatives.
Program Analyst – Skillbridge Internship
Program Analyst supporting project management within NSTXL's Skillbridge Internship Program. Responsible for data analysis, meeting coordination, and reporting on project milestones and risks.
Junior Automotive Program Manager
Program Manager for complex automotive programs ensuring execution from concept to launch. Overseeing quality, cost, and strategic objectives within the Driveline/Transmission systems family.
Social Impact Program Manager, Enterprise Accounts
Social Impact Program Manager coordinating large-scale volunteer experiences for enterprise clients through effective account management and event logistics.
Health Equity Program Management Advisor
Program Management Advisor leading the Enterprise Health Equity and Language Accessibility Program at Cigna. Blend strategy, execution, and collaboration to improve patient outcomes and reduce health disparities.
Senior Program Manager
Program Manager overseeing complex cross-platform projects at Network Solutions. Responsible for strategic planning, execution, and stakeholder communication within diverse teams.
Senior Enterprise Program Manager
Enterprise Program Manager for Esri managing global enterprise customer strategy and execution. Collaborating with cross-functional teams to drive measurable business outcomes in multiple sectors.
Palliative Care Education – Student Affairs and Recruitment Program Manager
Lead daily operations and administration for Palliative Care Education Programs at CU Anschutz. Responsibilities include admissions, student advising, and managing marketing strategies.
Senior Program Management Analyst – RN
Senior Analyst managing clinical and operational programs utilizing nursing expertise in collaboration with external partners. Focused on program effectiveness and continuous improvement aligned with organizational objectives.
Palliative Care Education – Student Affairs and Recruitment Program Manager
Program Manager overseeing Palliative Care Education Programs at CU Anschutz. Leading operations, student affairs, and recruitment in an online environment.
Program Manager
Program Manager responsible for managing strategic programs and coordinating between teams at Bluehost. Ensuring project delivery through structured communication and proactive tracking.
Director, Program Management – Strategic Initiatives
Director of Program Management overseeing strategic initiatives at Bluehost, ensuring execution across cross-functional teams and managing a team of program managers.
Program Manager – Integrated Service Strategy
Program Manager for Digible managing cross-functional initiatives in digital marketing strategy execution. Collaborating across teams to enhance integrated services and channel coordination.
Medicare Stars & Quality Program Analyst
Analyst supporting Capital Medicare Advantage Star Ratings Program analytics. Focused on improving or maintaining Medicare stars ratings through data-driven strategies and reporting.