Program Manager
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Job Description
Program Manager leading Maximus’s Medicaid provider-services call center program. Overseeing operations, client delivery, budgets, compliance, and team performance.
Responsibilities:
- Lead a Medicaid Provider Services call center program
- Oversee customer support operations involving provider enrollment, credentialing, and client engagement initiatives
- Lead program performance and partner with clients and key stakeholders
- Guide cross-functional teams to deliver exceptional service and operational excellence
- Implement the program, influence strategy, drive continuous improvement, and support program growth
- Manage program delivery to achieve schedule, cost, quality, compliance, and client satisfaction objectives
- Oversee day-to-day execution, including planning, resource coordination, workload management, and progress monitoring
- Manage budgets, forecasting, cost controls, resource utilization, and operational metrics
- Coordinate staffing, inventory, supply chain activities, and operational processes
- Enforce policies, procedures, and standards for contractual, regulatory, and organizational compliance
- Identify, manage, and mitigate risks, issues, and dependencies
- Maintain accurate documentation and reporting
- Lead and develop a small to mid-sized team through work assignment, performance monitoring, coaching, and employee development
- Build and maintain client, vendor, and stakeholder relationships
- Communicate program status, operational concerns, technology updates, and recommended solutions
Requirements:
- Bachelor's degree in a relevant field of study and 5+ years of relevant professional experience, or equivalent combination of education and experience
- Minimum 5–7 years of relevant professional experience
- Minimum 2 years of management experience leading a team
- Experience with financial forecasting and profit & loss (P&L) management
- Prior call center experience
- Reliable high-speed internet service
- Minimum 20 Mbps download speed, or 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speed
- Private and secure workspace
- Preferred: experience in Medicaid provider enrollment and credentialing, government contracting, call center and back-office operations
- Preferred: call center CRM and telephony system implementation and maintenance experience
- Preferred: client management experience
- Preferred: project implementation experience
- Active PMP certification preferred
Benefits:
- Work/life balance support and flexibility
- Performance-based bonuses
- Medical, dental, vision, and prescription insurance
- Partially funded HSA
- Life insurance
- Auto, home, renter's, and pet insurance discounts
- 401K retirement savings plan with company matching
- Unlimited time off (UTO), holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus wellness programs and resources
- Professional development through training programs, workshops, and conferences
- Employer-paid license and certification renewal expenses
- Reimbursement of eligible business travel expenses
- Company-issued computer equipment
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