Program Manager, Data Centers
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Job Description
Program Manager for Data Centers at Carrier managing client relationships and enhancing aftermarket services. Leading initiatives for performance improvements and driving customer satisfaction.
Responsibilities:
- Develop and maintain strong relationships with clients, understanding their aftermarket needs and objectives.
- Act as the primary point of contact for key accounts, providing exceptional customer service and support.
- Conduct regular meetings with clients to review aftermarket performance, address concerns, and identify opportunities for improvement.
- Monitor and analyze the performance of data center aftermarket services and solutions provided to clients.
- Utilize data analytics and reporting tools to track key performance indicators (KPIs) and service levels.
- Identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency.
- Address and resolve client issues or concerns promptly, coordinating with internal teams to ensure effective solutions.
- Manage escalations and work to resolve complex or critical problems that impact client performance or satisfaction.
- Develop and implement strategic account plans to align with clients’ business goals and requirements.
- Propose and execute initiatives to enhance service delivery, drive innovation, and support clients’ evolving needs.
- Prepare and present regular performance reports and reviews to clients, highlighting achievements, challenges, and future plans.
- Maintain accurate and up-to-date documentation related to account performance, service levels, and client interactions.
- Ensure that services and deliverables are provided in accordance with contractual agreements and service level agreements (SLAs).
Requirements:
- High School Diploma or GED
- 3+ years of experience supporting program, project or sales to operations enablement.
- Demonstrated technical aptitude and/or learning agility.
- Demonstrated experience leading and executing complex projects.
- Effective management and influence of non-direct reporting resources.
- Strong ability to work with diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
- Proven ability to manage large programs, executing with speed and exhibiting a bias for action.
- Ability to communicate effectively in written and verbal format across a wide audience.
- Demonstrated skill in using project management tools.
- Knowledge of HVAC and service industries are a plus.
- Ability to travel up to 60%
Benefits:
- Health Care Benefits : Medical, Dental, Vision
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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