Program Operations Coordinator – Billing
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Job Description
Billing & Plan Review Coordinator responsible for supporting families and internal teams with financial accuracy. Join NeuroNav in driving innovation in disability services with detail-oriented administrative tasks.
Responsibilities:
- Invoice & Payment Management – Ensure accuracy and timely submission of all invoices to Financial Management Services (FMS) providers; track approval and payment status and follow up as needed
- Documentation Coordination – Assist with educating and guiding staff and providers on the required documents (e.g., W-9s, agreements, proof of service) to maintain compliance with SDP requirements
- Spending Plan Implementation – Support families and Independent Facilitators with purchase requests, and vendor and staff onboarding to turn spending plans into real services
- Customer Service Excellence – Provide clear, proactive communication to families, vendors, and FMS contacts to ensure invoices are managed without interruptions to services
- Workflow Optimization – Develop and refine processes that support operational efficiency, transparency, and accuracy across the provider onboarding and invoicing lifecycle
- Mission-Driven Collaboration – Work closely with the NeuroNav team, service providers, and families to remove barriers and maintain a positive, supportive experience for participants
Requirements:
- Bachelor’s Degree or equivalent work experience
- Experience in billing, invoicing, accounts payable/receivable, case coordination, or similar administrative function
- Exceptional organization and attention to detail
- Strong relationship-building skills and customer-service mindset
- Comfort working in a fast-paced environment with multiple stakeholders
- Proficiency in computer systems, secure documentation, and spreadsheet tools
- Must have reliable high-speed internet and a quiet remote workspace
Benefits:
- Remote-first — ability to work from home
- Health, vision, and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick/flex days per year
- Annual company retreat
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