Program Success Manager
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Job Description
Program Success Manager responsible for HCBS program performance and revenue outcomes at Jukebox Health. Identifying bottlenecks and driving measurable improvements in program KPIs.
Responsibilities:
- Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion
- Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans
- Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership
- Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact
- Identify and manage program bottlenecks by developing and implementing scalable escalation protocols
- Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes
- Partner with Operations to develop improvement initiatives, track progress, and see them through to completion
- Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements
- Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance
- Identify and execute on market expansion opportunities in collaboration with the GTM team
- Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems
- Execute on GTM strategy to drive program growth and member engagement
Requirements:
- 4+ years of experience in sales and/or account management within healthcare, health plans, or HCBS/Medicaid programs
- Demonstrated experience independently owning revenue or P&L responsibility for a program, territory, or account portfolio
- Strong analytical skills with proven ability to work with complex data sets, identify trends, and translate findings into actionable strategies
- Experience developing and implementing scalable processes and escalation protocols
- Track record of cross-functional collaboration
- Excellent communication skills across multiple channels
- High attention to detail with the ability to manage multiple programs and priorities simultaneously.
- Experience with Medicaid managed care, MLTSS, or waiver programs
- Familiarity with prior authorization workflows and health plan operations
- Experience with CRM, case management, or business intelligence tools
- Startup or high-growth company experience
- Located in the tri-state (New York) region
Benefits:
- Generous company-funding of our health, vision, and dental plans
- HSA plan with company seeding
- FSA plan
- Short and Long-Term Disability
- Life and Personal Accident Insurance
- Hospital Insurance
- 401k immediately upon hire
- Generous candidate referral program
- Yearly wellness stipend
- Unlimited PTO + 10 paid holidays
- $1000 stipend towards work from home costs
- Frequent team off-sites and get-togethers around the country
- Collaborative team environment
- Monthly Townhalls
- High trust environment
- A laptop and company swag upon hire
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