Project Manager
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Job Description
Project Manager for SaaS implementation leading customer onboarding and expansion projects in philanthropy. Collaborating with teams to deliver high-quality outcomes that drive social good.
Responsibilities:
- Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support
- Create detailed project plans, timelines, and resource allocations based on customer requirements
- Coordinate internal technical resources, consultants, and customer stakeholders to ensure on-time delivery
- Monitor project progress and proactively manage risks, issues, and dependencies
- Maintain clear and consistent status reporting for customers and internal teams
- Serve as the primary point of contact for customers during implementation
- Facilitate workshops, discovery sessions, and requirement-gathering discussions
- Communicate technical concepts in a clear, business-oriented way
- Manage customer expectations, scope, and priorities to ensure alignment throughout the project
- Validate that configured solutions meet customer business needs and follow best practices
- Oversee data migration, integrations, and user acceptance testing (UAT)
Requirements:
- 3–7+ years of project management experience, ideally within SaaS, software implementation, or IT services
- Strong understanding of SaaS delivery models, data migration, integrations, and cloud technologies
- Demonstrated ability to manage multiple concurrent projects in a fast-paced environment
- Excellent communication, facilitation, and stakeholder-management skills
- Ability to translate business requirements into actionable technical tasks
- Preferred: PMP, CSM, PRINCE2, or other PM certifications
- Prior experience working in a Professional Services or Customer Success organization
- Familiarity with API integrations and data mapping concepts
- Experience in enterprise SaaS software (e.g., CRM, ERP, HRIS, security, analytics)
Benefits:
- Competitive salary and benefits
- Tuition reimbursements
- Lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Opportunities for professional and personal development
- Empowerment to approach work creatively and independently
- Employee recognition programs
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