Provider Success Manager
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Job Description
Provider Success Manager at Regard enhances education processes and provider relationships for client organizations in healthcare. Collaborating with teams to improve onboarding and clinician communication.
Responsibilities:
- Own the education process and provider relationship throughout the contract period for assigned client organizations
- Collaborate closely with the Customer Experience team
- Schedule education, shadow, and debrief sessions
- Build relationships with individual clinicians
- Identify and escalate barriers to adoption
- Recommend opportunities to improve onboarding, clinician communication, and user feedback processes
- Contribute to process improvement initiatives that scale education quality and clinician adoption
Requirements:
- 4+ years of experience in healthcare, software application end user education, or related field
- Demonstrated operational proficiency with either Epic or Cerner EHR platforms
- Experience working with physicians or in a hospital setting
- Able to confidently interface with physicians
- Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization
- Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time
Benefits:
- Eligible for equity
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- A sabbatical program
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