QA Supervisor – Operations, ABA
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Job Description
QA Supervisor managing quality assurance for ABA sessions while supporting therapists and system adoption. Requires experience in ABA, CentralReach, and strong detail orientation.
Responsibilities:
- Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards
- Monitor session data and documentation within CentralReach (or similar CRM systems)
- Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback
- Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices
- Act as a point of support for therapists requiring assistance with system usage or QA-related queries
- Develop and maintain QA guidelines, training materials, and process documentation
- Collaborate with clinical and operations teams to improve workflows and data accuracy
- Track QA performance metrics and provide regular reporting to leadership
- Continuously identify opportunities to improve processes, efficiency, and training methods
Requirements:
- Experience in ABA (Applied Behavior Analysis) environments
- Hands-on experience with CentralReach or similar CRM/practice management systems
- Strong understanding of ABA session documentation and compliance standards
- Excellent attention to detail and ability to spot errors or inconsistencies
- Strong training and coaching ability, with confidence in guiding therapists
- Tech-savvy with the ability to quickly learn and teach systems
- Excellent communication and interpersonal skills
- Highly organized with the ability to manage multiple therapists and tasks simultaneously
- Ability to work independently and take initiative
Benefits:
- Comfortable working U.S. hours
- Remote work from home
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