Real Estate Operations
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Job Description
Operations Team Member ensuring smooth administrative, leasing, compliance, and reporting operations across manufactured housing communities. Supporting multiple communities with a focus on accuracy and detail.
Responsibilities:
- Ensure day-to-day administrative, leasing, compliance, and reporting operations run smoothly across multiple manufactured housing communities
- Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
- Upload and organize resident documents (IDs, income proof, applications, agreements)
- Track lease expirations and flag renewals in advance
- Process resident info sheets and verify completeness
- Run and track background & credit checks
- Record approvals/denials per Fair Housing guidelines
- Maintain audit-ready files for every resident
- Support compliance with HUD, state, and park-level rules
- Post rent, utilities, late fees, and one-time charges accurately
- Assist with water, sewer, trash, and power billing setups
- Identify and flag NSFs, delinquencies, and discrepancies
- Coordinate with accounting on corrections and reconciliations
- Create and update work orders in Rent Manager
- Track status and follow up with Community Managers
- Upload invoices, notes, and before/after photos
- Help ensure maintenance hours are logged correctly
- Prepare weekly and monthly reports, including occupancy, delinquencies, move-ins / move-outs, and leasing pipeline
- Validate data accuracy across RM and Google Sheets
- Highlight exceptions, trends, and risks proactively
- Serve as back-office support for onsite Community Managers
- Communicate clearly via Slack and email
- Escalate issues with context and documentation
- Maintain professional, calm, and solution-oriented communication
Requirements:
- Strong proficiency in Rent Manager (or ability to learn fast)
- Google Sheets, Docs, Drive
- Basic understanding of U.S. leasing & billing concepts
- Extremely detail-oriented
- Process-driven and organized
- High integrity with confidential data
- Proactive problem-solver
- Comfortable supporting multiple communities simultaneously
- U.S. Central Time overlap required
- Daily time tracking (Hubstaff or equivalent)
- Strict adherence to SOPs
- Zero tolerance for data manipulation or shortcuts
- 2+ years in real estate back-office, property management, or operations
- Prior experience supporting U.S. clients preferred
- Calm under pressure, execution-focused, and dependable
- Strong proficiency in Rent Manager (RM) or demonstrated ability to learn quickly
- Google Sheets, Docs, Drive (intermediate to advanced)
- Working knowledge of U.S. leasing, billing, and compliance concepts
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