Regional Director of Service – Midwest
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Job Description
Regional Director leading Binswanger Glass residential and commercial glass service operations. Owning regional P&L, revenue growth, field teams, customer satisfaction, and safety.
Responsibilities:
- Lead all residential and commercial glass service operations within the assigned region
- Oversee service center managers, service advisors, and field glazing teams
- Own regional P&L accountability, revenue targets, operational budgets, and profitability
- Drive service revenue growth through customer relationship management, new account development, and upselling
- Ensure consistent service quality standards, turnaround times, and customer satisfaction across locations
- Recruit, develop, and lead service center managers and regional teams
- Monitor and analyze regional performance KPIs, including revenue, margin, customer satisfaction, and productivity
- Champion OSHA and company safety compliance across service operations and field activities
- Manage key residential and commercial customer relationships, escalations, and retention
- Coordinate with Operations, Purchasing, and supply chain for material availability and supply continuity
- Support pricing strategies, promotional programs, and service offerings
- Lead operational improvement initiatives to enhance efficiency, reduce costs, and improve customer experience
- Report regional performance, customer trends, and strategic opportunities to senior operations leadership
Requirements:
- Bachelor's degree in Business, Operations Management, or a related field preferred
- Equivalent work experience may be considered
- 8+ years of progressive service operations or multi-site management experience
- At least 3 years in a regional management or director-level role
- Demonstrated P&L management responsibility for a multi-location service business
- Strong service operations leadership and multi-site management skills
- Excellent P&L management and financial analysis capabilities
- Customer-focused mindset with proven ability to build lasting client relationships
- Effective coaching, leadership, and team development skills
- Proficiency in service management systems and operational reporting tools
- Experience in glass, glazing, home services, or construction service operations preferred
- Familiarity with both residential and commercial service delivery models preferred
- Background managing service center or branch network operations preferred
Benefits:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
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