Regional Director – Outreach
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Job Description
Regional Director of Outreach responsible for leading a remote team and developing outreach strategies for behavioral health. Ensuring compliance and achieving team goals with integrity and accountability.
Responsibilities:
- Managing a team of outreach professionals
- Recruiting, hiring, training and developing all outreach professionals in an assigned region, territory or position
- Supporting and contributing to company and team culture including upholding and reinforcing all company policies and procedures
- Tactical management of all direct reports
- Formal reporting on outreach efforts, planning and execution of the outreach strategy for senior management, executive team and facility leadership
- Ensuring accurate and complete recording of outreach team member activities into the CRM.
- Delivering accurate forecasts and analytics for leadership
- Coaching and mentoring of outreach team members to achieve maximum potential and professional growth through continuous monitoring and development of skills
- Working closely with facility management and field outreach professionals to develop prospecting targets, call routing and time management strategies
- Assisting potential clients to access treatment with an understanding of appropriateness and levels of care
- Carrying out responsibilities in compliance with all policies along with local, state and federal laws
- Maintaining thorough understanding of competitors’ strengths and weaknesses and current positions in the market and reports any updates or changes to their supervisor as requested
- Monitoring CRM daily for needed actions and follow ups
- Special projects and additional duties as assigned
Requirements:
- Bachelor's degree or higher in business or job related medical or mental healthcare discipline is preferred
- 5 years of outreach leadership experience is preferred
- 5 years of direct outreach experience with preferably in behavioral health or another health-related field
- Working knowledge of the nuances of outreach in the behavioral health field
- Established connections and relationships in the behavioral health field
- Proven track record of implementing and navigating organizational changes with an emphasis on change management.
- Goal-oriented with established track record in leading teams in achieving professional goals.
- A strong leader, ability to inspire, motivate and lead a team to exceed both tactical and strategic objectives
- Positive, solution focused and highly independent
- Relishes working in a high performance-driven environment
- Resourceful, proactive, analytical – ability to teach and be teachable
- Sound decision-making skills
- A natural team player, able to work as part of a multi-disciplinary leadership team to achieve shared goals
- Excellent leadership, communication, humility and interpersonal skills
- High emotional intelligence and the ability to manage complex issues and situations
- Proven ability to resolve conflict and overcome challenges quickly and effectively with minimal disruption
- Highly competent computing skills, particularly with Excel and MS office software
- Strong business acumen and high sense of urgency.
Benefits:
- Up to 80% travel required
- 100% remote position
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