Regional Operations Manager
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Job Description
Regional Operations Manager leading field operations at Allegion Access Technologies. Driving growth, customer satisfaction, and team development across regional branches with leadership responsibilities.
Responsibilities:
- Develop, define, communicate, and execute the regional construction/service business plan in concert with Sales/Finance for Allegion Access Technologies, formerly Stanley Access Technologies.
- Meet or exceed regional installation/service goals including customer completion, utilization, incoming business, sales, expense/revenue ratio, margin rates etc.
- Cultivate an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regional targets through comprehensive follow up calls to ensure all agreements were reached during the sale of products and the installation of products at local sites.
- Form high performing teams and lead regional efforts to source, hire, train and develop talent through monthly as well as formal performance meetings. This includes a review of financial performance to date and action items to achieve desired results.
- Provide acquisition integration on a regional basis.
- Direct leadership of Branch Managers, Installation Coordinators, Service Dispatch Supervisors and Branch support.
- Train branch staff on new products and companywide initiatives to develop and drive growth plans and competitive action plans.
- Ensure the success of the sales and marketing plan through operational efforts directed toward continuous improvement in servicing all channels and verticals.
- Travel - Able to travel approximately 50% of the time.
Requirements:
- Bachelor’s Degree, preferred
- 5+ years of Leadership experience
- Ability to work in a fast-paced environment and manage multiple initiatives concurrently.
- Creative problem-solving abilities
- Excellent communication skills
- Knowledge of Microsoft programs-EXCEL, Word, Office Suite, Powerpoint, Microsoft D365 a plus
Benefits:
- Health, dental and vision insurance coverage, helping you “be safe, be healthy ”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Unlimited PTO
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
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