Regional Performance Manager
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Job Description
Regional Performance Manager at Avant Consult boosting automotive clients' compliance and profit opportunities. Analyzing data and nurturing dealer relationships to maximize repair volumes.
Responsibilities:
- Support and implement the client’s strategic programme objectives within the region.
- Ensure all Programme KPIs are achieved across allocated Bodyshops and Dealers.
- Identify opportunities to improve business performance, increase repair volume, and enhance profitability; coach Bodyshops on creating and delivering effective Business Improvement Plans.
- Ensure all Bodyshops report accurately, prioritising data sourced directly from their BMS and monitor data quality and completeness.
- Interpret key performance data (e.g., K2K, average repair cost, parts usage) and support Bodyshops in estimate optimisation.
- Produce monthly regional reports and use insights to plan and deliver targeted improvement activity.
- Conduct regular Performance Review meetings with Dealers and Bodyshops.
- Carry out vehicle inspections and standards audits, reviewing results with Bodyshops to drive continuous improvement.
- Manage audit performance to ensure Audit FTPR targets are met.
- Complete visit reports and action plans within the Bodyshop portal in a timely and accurate manner.
- Proactively promote Bodyshop programmes, including Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products.
- Review customer satisfaction results and ensure all negative feedback is addressed with appropriate rectification actions.
- Develop and support the Minor Damage Repair network within the region, embedding standards and best practice.
Requirements:
- Extensive knowledge of the automotive and collision repair sectors.
- Strong automotive commercial awareness; Aftersales and Retailer experience advantageous.
- High analytical capability with the ability to interpret data, identify trends, and generate actionable insights.
- Excellent interpersonal, communication, and presentation skills, supported by strong numeracy and literacy.
- Highly self‑motivated, organised, flexible, and able to use initiative.
- Proven ability to meet agreed targets within strict deadlines.
- Strong written, verbal, and listening skills.
- Excellent IT proficiency, including advanced skills in MS Excel, Word, and PowerPoint.
- Strong understanding and practical knowledge of Bodyshop Management Systems.
- Resourceful and proactive approach to problem‑solving.
- Excellent time‑management and organisational discipline.
- Strong team player with the ability to collaborate effectively with both technical and non‑technical audiences.
- Competent negotiator with the ability to influence at all levels.
- Full UK Driving Licence.
Benefits:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
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